What else we can take off your hands
Your address changes, the things you bought yourself are stuck in the room, a short stay turns into a long one — four services for the situations that actually come up in Osaka. Quotes and questions both go through LINE.
Moving service — same contract, new address
If you move mid-rental, there is no need to cancel and start a new contract. We carry everything to the new place and set it up again. Your contract terms and end date stay exactly as they are.
- The fee depends on distance, floor (and whether there is a lift), and how many items you have, so we quote each case.
- Send us the new address, your preferred date, the floor, and whether the building has a lift — all on LINE.
- If move-out and move-in cannot happen on the same day, we can split them across two dates.
Disposing of appliances and furniture you bought yourself
We will take away things you did not rent from us. Bulky-waste bookings, recycling-ticket transfers, hauling to the designated drop-off point — we handle all of it.
- Fridges, washing machines, and furniture you bought yourself all qualify — and you do not have to be a KUMAGO customer.
- Available within our Kansai service area (Osaka, Nara, Kyoto, and the Hanshin area of Hyogo).
- For a quote we need photos and your address, including the floor and whether there is a lift. Send them on LINE.
- Pricing depends on the items, the quantity, and how hard they are to carry out, so there is no flat rate.
Switching from a short-term plan to the yearly plan
On a 1–5 month plan and decided to stay longer? While your term is still running, you can switch to the yearly plan. Everything you already paid is credited in full — you only pay the difference.
- Your new end date is 12 months from the original delivery date, not from the day you switch.
- Example: you paid ¥32,920 for Set A for three months, switch to the ¥45,100 yearly plan, and pay only the ¥12,180 difference.
- We send you our existing renewal payment link on LINE. Card payment only.
- If you have add-on items on rental, they are calculated the same way.
End-of-term collection
Collection at the end of your term is free across our whole service area. Book a date and time and we carry everything out — no bulky-waste paperwork on your side.
- Book through the online collection form.
- You can return early, but there is no refund for the unused months.
- Collection is by appointment, morning 09:00–11:30 or afternoon 12:30–16:00. We can't guarantee an exact time, but we'll message you before we set out.
Every service starts with a message.
We reply in Chinese, Japanese, English & Korean. The fastest route to a quote is a photo plus your address.